Accessibility Statement

Website Accessibility Statement

Our Commitment to Accessibility

Castlehill Aparthotel is committed to making our website accessible and easy to use for as many people as possible, including visitors who use assistive technologies or have additional accessibility requirements.

We recognise that accessibility is an ongoing process and aim to consider it as we continue to develop and improve our website.

Using Our Website

We aim to present information in a clear and consistent way and to make the website straightforward to navigate across desktop, tablet and mobile devices.

As the website develops, we will continue to consider areas such as:

• Clear and consistent page structure and navigation
• Readable text and appropriate colour contrast
• Alternative text for meaningful images where supported
• Keyboard and assistive technology compatibility
• Clear descriptions of links and buttons
• Accessible presentation of accommodation and booking information
• Responsive design across different screen sizes

Our website and booking experience are provided using Cloudbeds technology, and some functionality may therefore depend on the accessibility features supported by the Cloudbeds platform and other third-party services we use.

Accessibility Disclaimer

While we aim to make our website as accessible and easy to use as reasonably possible, we recognise that some content or functionality may not yet be fully accessible to every user or assistive technology.

Some parts of our website, including our booking engine and other third-party services, are provided by external technology partners and may be subject to their own accessibility standards and ongoing development.

We continually seek to improve the accessibility and usability of our website. If you experience any difficulty accessing information or completing a booking, please contact us, and we will be happy to assist or provide the information in an alternative format.

Ongoing Improvements

We want our website to be useful and accessible to everyone. As content, functionality and third-party services change over time, there may occasionally be areas that do not provide the level of accessibility we would like.

We will continue to review and improve the website as it develops and will work with our technology partners where accessibility issues are identified.

Need Help Using Our Website?

If you experience difficulty accessing any part of the Castlehill Aparthotel website, booking accommodation or obtaining information about our suites and services, please contact us.

We will be happy to provide the information you need in an alternative way or assist you with your enquiry or booking.

Email: [insert guest email address]
Telephone: [insert guest telephone number]

When contacting us about a website accessibility issue, it is helpful if you can tell us which page or function you were trying to use and the difficulty you experienced.

Accessibility at Castlehill Aparthotel

This statement relates specifically to the accessibility of our website and online services.

Information about physical accessibility at Castlehill Aparthotel, including our Ground Floor Accessible Studio Suite, step-free access and accessible wet room, can be found in the Accessibility section of our About Us page.

Guests with specific accessibility requirements are encouraged to contact us before booking. We'll be happy to discuss your individual requirements and help determine whether our accommodation is suitable for your stay.

Last reviewed: August 2026