TERMS & CONDITIONS

Castlehill Aparthotel



Terms & Conditions & Reservation Policy


1. Reservations


Reservations may be made directly through the Castlehill Aparthotel website or via an approved booking partner.

The lead guest must be at least 18 years of age and is responsible for ensuring that all members of their party comply with these Terms & Conditions throughout their stay.


A reservation is confirmed once payment (or a valid payment guarantee where applicable) has been accepted and a booking confirmation has been issued by Castlehill Aparthotel.


Guests are responsible for ensuring that all booking details, including arrival and departure dates, guest names, email address and telephone number, are correct at the time of booking.


Castlehill Aparthotel reserves the right to request photographic identification from the lead guest prior to arrival or during the stay. Failure to provide satisfactory identification may result in cancellation of the reservation or refusal of entry.

 


2. Payment


Payment requirements depend upon the rate selected at the time of booking.


Flexible Rate


Full payment will be collected in accordance with the payment and cancellation terms applicable to the selected rate.


Non-Refundable Rate


Full payment is taken at the time of booking.

Non-refundable reservations cannot be cancelled, amended or refunded.

Castlehill Aparthotel accepts major debit and credit cards.

 


3. Pricing


The accommodation rate confirmed at the time of booking is the final price payable for your reservation.

Once a reservation has been confirmed, the agreed accommodation rate will not subsequently increase or decrease, regardless of future pricing changes.


Unless otherwise stated, all prices include VAT.

 


4. Cancellation Policy


Flexible Rate


Reservations cancelled more than 7 days prior to arrival will receive a full refund.

Reservations cancelled within 7 days of arrival will be charged the full booking value.


Non-Refundable Rate


Non-refundable reservations cannot be cancelled, amended or refunded.

 


5. Reservation Amendments


Requests to amend reservations are subject to availability and may result in a revised accommodation rate.

Castlehill Aparthotel cannot guarantee that amendments can be accommodated.

 


6. Digital Access


Castlehill Aparthotel operates a digital-first guest experience.

Guests will receive secure keypad access instructions via email on the morning of arrival.

Digital access codes are unique to each reservation and must not be shared with anyone outside the registered booking party.

Guests remain responsible for the security and appropriate use of their digital access credentials throughout their stay.

Castlehill Aparthotel reserves the right to amend, suspend or cancel digital access where misuse or unauthorised access is suspected.

 


7. Occupancy


The maximum occupancy stated for each suite must not be exceeded.

Only guests included within the reservation may occupy the suite unless agreed in advance.

Castlehill Aparthotel reserves the right to terminate a reservation without refund where occupancy limits are exceeded.

 


8. Children


Children are welcome within designated family accommodation.

Guests under the age of 18 must be accompanied by a responsible adult throughout their stay.

Parents and guardians remain responsible for the supervision and behaviour of children at all times.

 


9. Dog-Friendly Accommodation


Selected suites are designated as dog-friendly.

Dogs are welcome strictly by prior arrangement.

Only well-behaved, house-trained dogs are permitted.


Guests are responsible for ensuring that:

  • Dogs remain under control at all times.
  • Dogs are not disturb other guests.
  • Dogs are not left unattended within the suite.
  • Dogs are kept off beds and upholstered furniture.
  • Owners clean up after their pets both within the property and surrounding area.


Additional cleaning, repair or replacement charges may apply where necessary.

 


10. Accessible Accommodation


Castlehill Aparthotel offers a dedicated Ground Floor Accessible Studio Suite incorporating step-free access and an accessible wet room.

Guests with accessibility requirements are encouraged to discuss their individual needs before booking to ensure the selected accommodation is suitable.


As accessible accommodation is limited within the Campbeltown area, guests who do not require these accessibility features are kindly encouraged to consider one of our other suites where appropriate, helping us maximise availability for guests who specifically require accessible accommodation.

 


11. Smoking & Vaping


Castlehill Aparthotel operates a strict no-smoking and no-vaping policy throughout the entire building, including all guest suites, communal areas and entranceways.


For the safety of all guests, the property is protected by a comprehensive automatic fire detection and alarm system. Smoking, vaping, excessive steam or any deliberate interference with smoke detectors may activate the fire alarm system.


Guests must not tamper with, cover or otherwise interfere with smoke detectors or any other fire safety equipment.

Any unnecessary alarm activation resulting from smoking, vaping, negligence or deliberate misuse may result in charges to recover all reasonable costs incurred, including emergency call-out charges, alarm reset costs, specialist cleaning, compensation for disruption to other guests and any associated loss of revenue.


Failure to comply with this policy may result in the immediate termination of your stay without refund.

 


12. Noise, Parties & Guest Behaviour


Castlehill Aparthotel is designed to provide a peaceful and relaxing environment for all guests.


Quiet hours apply between 10:00 PM and 7:00 AM.


Guests are expected to behave respectfully towards other guests, neighbouring properties and members of staff at all times.


Parties, gatherings, excessive noise, anti-social behaviour or illegal activities are strictly prohibited.


Failure to comply with this policy may result in immediate termination of the reservation without refund.


Castlehill Aparthotel reserves the right to refuse entry or terminate any stay where guest behaviour is considered abusive, threatening, intoxicated or likely to cause nuisance, damage or risk to others.

 


13. Parking


Complimentary on-site parking is available on a first-come, first-served basis.


Due to limited space, one vehicle may be parked per suite.


Vehicles must be parked wholly within the designated parking bays and must not obstruct access routes.


Additional vehicles should be parked within the public parking available at Burnside Square (Cross Street Car Park), Campbeltown, PA28 6GE, located a short walk from the property.


Vehicles and their contents remain entirely at the owner's risk.

 


14. Property Care & Damage


Guests are expected to treat the property, furnishings and equipment with care.


Any accidental damage or maintenance issues should be reported as soon as reasonably possible.


Guests may be charged for:


  • Excessive cleaning.
  • Damage beyond fair wear and tear.
  • Missing items.
  • Specialist cleaning resulting from smoking, pets or misuse.
  • Repairs or replacement resulting from negligence or wilful damage.

 

By making a reservation, the lead guest authorises Castlehill Aparthotel to recover any reasonable costs associated with damage, excessive cleaning or breaches of these Terms & Conditions using the payment method provided at the time of booking.

 


15. Fire Safety


Guest safety is our highest priority.


The property is protected by a comprehensive L1 automatic fire detection and alarm system.


Guests should familiarise themselves with the Fire Action Notice displayed within their suite and identify the nearest fire exits upon arrival.


In the event of the fire alarm sounding, all guests must immediately evacuate the building via the nearest safe exit and proceed to the designated assembly point.


Tampering with fire safety equipment or deliberately causing false alarms may result in recovery of all associated costs and immediate termination of the stay.

 


16. Shared Guest Facilities


Guests are welcome to use the shared guest laundry facilities during their stay.

Please leave shared facilities clean and tidy after use, remove laundry promptly at the end of each cycle and be considerate of other guests.

 


17. Right of Access


Castlehill Aparthotel reserves the right to enter any suite where reasonably necessary for emergency situations, maintenance, repairs, fire safety, welfare concerns or where there is reasonable belief that these Terms & Conditions are being breached.


Where practical, reasonable notice will be provided.

 


18. Lost Property


Items left behind will be retained for up to 30 days, where practical.


Returned items will be sent at the guest's expense. Castlehill Aparthotel cannot accept responsibility for unclaimed property after this period.

 


19. CCTV & Security


For the safety and security of guests, staff and the property, CCTV operates within external areas and selected communal spaces.

Images are processed in accordance with applicable UK data protection legislation.

 


20. Guest Communications


By providing your contact details during the booking process, you consent to receiving communications relating to your reservation.


These may include:


  • Booking confirmations
  • Check-in information
  • Digital access codes
  • Arrival instructions
  • Operational updates relating to your stay

 

Marketing communications will only be sent where you have separately opted in.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

 


21. SMS & Text Messaging


Castlehill Aparthotel uses a guest messaging platform to communicate with guests during their stay.

By providing your mobile number, you consent to receive text messages relating to your reservation.


These messages may include:


  • Check-in instructions
  • Digital access information
  • Arrival updates
  • Guest support during your stay


You may opt out at any time by replying STOP.


For assistance, reply HELP or contact Castlehill Aparthotel directly.


Text messaging consent information will never be shared with third parties for marketing purposes.

 


22. Events Beyond Our Control


Castlehill Aparthotel shall not be liable where accommodation cannot be provided due to circumstances beyond our reasonable control, including severe weather, flooding, fire, utility failures, industrial action, government restrictions or other force majeure events.

Where required by applicable consumer legislation, appropriate refunds will be provided.

 


23. Liability


Guests remain responsible for their own personal belongings throughout their stay.


Castlehill Aparthotel accepts no responsibility for loss or damage to vehicles, bicycles, golf equipment or other personal possessions unless caused by our negligence.


Nothing within these Terms & Conditions limits any statutory rights afforded under applicable consumer legislation.


Castlehill Aparthotel's liability shall be limited to the value of the reservation except where liability cannot legally be excluded.

 


24. Governing Law


These Terms & Conditions are governed by the laws of Scotland.


Any disputes arising from a reservation or stay shall be subject to the exclusive jurisdiction of the Scottish Courts.

 


25. Contact Us


If you have any questions regarding your reservation or these Terms & Conditions, please contact Castlehill Aparthotel prior to your arrival and we will be pleased to assist.